- Authenticated12-point check on every item
- 30-Day ReturnsFree collection from your address
- Insured ShippingEvery order insured in transit
Shipping & returns
Fast, tracked delivery across Egypt with Bosta. Easy 14-day returns from receipt — no questions asked.
Shipping
- Delivery time3–5 business days to most pick-up points and home addresses.
- CarrierBosta — door-to-door delivery with live tracking via SMS + email.
- Free shippingOrders above the threshold shown in your cart ship free.
- Order cut-offOrders confirmed before 4pm Cairo are dispatched the same day.
Returns
- Window14 days from delivery to start a return.
- ConditionItems must be unworn, unwashed, with all tags + original packaging.
- HowOpen Account → Orders → tap “Return” next to the order. Pick a reason and we'll arrange pickup.
- RefundIssued to the original payment method within 5–7 business days of pickup.
Exchanges
If a size or color isn't right, return for a refund and place a new order — that's faster than waiting for an exchange.
Damaged or wrong item
If your order arrives damaged or you received a wrong item, contact us within 48 hours via /contact. We cover return shipping and prioritise replacements.